XL Management - Your Business, Our Passion
  • home
  • contact

Speedy and efficient decision-making - EIU

15/12/2009

 
I read this paper recently and decided to try to share it - it arises out of an Economist Intelligence Unit survey which polled business decision-makers from North America, Western Europe and Asia-Pacific across a wide range of industries and company sizes. 

The main findings were that: 
  • Decision-making is accelerating, and becoming centralised in the C-suite, rather than being pushed out to regions or business units.
  • Despite the wide recognition that accurate and timely decision-making is crucial, most firms’ ability to make good decisions needs improvement.
  • Customer service is a significant trouble spot. Information from customer service and support is ranked among the most critical to a company’s business strategy, yet it ranks poorly as a source of good business insight.
The paper sparked a cord with me as I have had some very positive interactions with Service Management and Service Design professionals. Both groups, it would seem to me, would thoroughly agree with many of the papers findings. So much so that I reckon I'll be following more on these thoughts. 
  
Download the paper free here: 
http://graphics.eiu.com/upload/eb/Oracle_Decision_making_WEB_FINAL091202.pdf

Comments are closed.

    Share


    Author

    Mark is a management consultant and professional mentor helping companies and individuals achieve their goals.

    View my profile on LinkedIn


    Archives

    November 2018
    October 2014
    July 2014
    January 2014
    December 2013
    November 2013
    May 2011
    March 2011
    February 2011
    January 2011
    December 2010
    November 2010
    October 2010
    June 2010
    March 2010
    February 2010
    December 2009
    November 2009

    Categories

    All
    Advice For Sales Increases
    Banks
    Better Government
    Board Placement
    Bottom Of The Pyramid
    Burlington
    Business Decision Making
    Business Outlook
    Capital
    Change
    Coll Calling
    Credit
    Dail
    Democracy
    Election
    Emotional Intelligence
    Employee Engagement
    Entrepreneur
    Eradicating Poverty
    Exports
    Failure
    First-Step
    Fixing
    Forfas
    Forming
    Free Sme Help
    Government Spending
    Grief
    Growth
    Ibec
    Improvements
    Indigenous
    Ireland
    Irish
    Leadership
    Loan
    Loss
    Mba
    Mentoring
    Micro-Enterprise
    Micro Enterprise Networks
    Mistakes In Start-ups
    Network
    Network For Unemployed
    New Business
    New Businesses
    Norming
    Opportunities
    Optimism
    Organising
    Plans
    Prospects
    Recruitment
    Risk
    Sales
    Sales Tips
    Seed Capital
    Selling
    Services
    Sme
    Sme Advice
    Sme Concerns
    Sme Outlook
    Smes
    Sme Tips
    Staff Morale
    Start-ups
    Storming
    Success
    Sureskills
    Teamwork
    Thank You
    Thomas Donoghue
    Tips
    Tips For Small Business
    Trade With The Us
    Trends For Smes
    Upset
    Us Chamber
    Vote

    RSS Feed

Powered by Create your own unique website with customizable templates.
  • home
  • contact