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Five simple tips for SMEs

20/1/2014

 
One: Remain focused

Focus and purpose are essential in successful of business management. It can be hard to stay objective when closely tied to your business, because assumptions, habits and bias all get in the way of constructive decision-making. 

Two: Innovate

These are great times to be thinking differently and looking for new ways to maximise company performance and to add value to your relationship with clients. 

Three: Embrace Change

There is a competitive advantage in being able to adapt to change. Many SMEs are now looking to utilise technology as a means of workflow management, empowering customers and adding value to a relationship. Make sure you keep rebuilding your company and use all the new technology tools that make sense for your company. 

Four: Up-skill your team

Seek to up-skill you talent so that they can bring more value to you and your clients. Select a development programme that offers clear links to ROI and provides a bespoke approach for your organisation.

Five. Be clear about what value you bring to clients

What makes customers buy from you? Are you unique? Would you survive if there was a carbon copy company out there? Make sure you keep the value proposition in the forefront.  

Speedy and efficient decision-making - EIU

15/12/2009

 
I read this paper recently and decided to try to share it - it arises out of an Economist Intelligence Unit survey which polled business decision-makers from North America, Western Europe and Asia-Pacific across a wide range of industries and company sizes. 

The main findings were that: 
  • Decision-making is accelerating, and becoming centralised in the C-suite, rather than being pushed out to regions or business units.
  • Despite the wide recognition that accurate and timely decision-making is crucial, most firms’ ability to make good decisions needs improvement.
  • Customer service is a significant trouble spot. Information from customer service and support is ranked among the most critical to a company’s business strategy, yet it ranks poorly as a source of good business insight.
The paper sparked a cord with me as I have had some very positive interactions with Service Management and Service Design professionals. Both groups, it would seem to me, would thoroughly agree with many of the papers findings. So much so that I reckon I'll be following more on these thoughts. 
  
Download the paper free here: 
http://graphics.eiu.com/upload/eb/Oracle_Decision_making_WEB_FINAL091202.pdf

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    Author

    Mark is a management consultant and professional mentor helping companies and individuals achieve their goals.

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